The call center is crucial to the success of your credit union, but it is often overlooked in regards to training. This course presents tips and techniques for enjoying your job and relating effectively with members, while dealing with repetitive tasks. Learn how to manage calls efficiently while presenting a positive, professional image to members. Additionally, you will learn about tools and technology that can help make call management at your credit union more successful and how to handle special situations with ease.
This is a CUNA STAR course.