For many members, tellers personify the credit union — so it is important that front-line staff make a good first impression on new members while maintaining successful relationships with existing members. These interactive courses teach fundamentals that every teller should know including maintaining the teller work station, handling cash and negotiable instruments, balancing the teller drawer, operating remote branches, understanding features and benefits of credit union products and services, and translating financial jargon into terms members understand.
This is a CUNA CU Advance course through CUNA CPDOnline and contains individual courses for $35 each.
Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 5 courses can be purchased for $24.50 through CUNA CPDOnline.
Estimated length of course: Each individual course is 20-30 minutes.