Managing Member Accounts course (online)

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A1026

May. 29, 2013 

"People helping people" is the philosophy of the credit union movement. These interactive courses will help you gain an understanding of the basic tools necessary for providing exceptional service to your members. This course includes information on membership applications, savings and share draft accounts, loans, credit cards, ATMs, and other member offerings. Additionally, learn how you can improve member service and stay connected with your members via new technologies.

This is a CUNA CU Advance course through CUNA CPDOnline and contains individual courses for $35 each.

Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

Estimated length of course: Each individual course is 20-30 minutes.

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A1026

May. 29, 2013 

A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

Member Accounts:

  • Explain why a thorough knowledge of credit union products and services is necessary
  • to do your job well
  • Explain the purpose of common credit union products and services to meet members
  • financial needs
  • List the steps to take when completing a membership application and verifying
  • identity of new members
  • Define the various forms of account ownership
  • Explain the difference between active, dormant, and closed accounts
  • Describe the importance to members and the credit union of providing account disclosures

Savings Account:

  • Describe the characteristics of a basic share account
  • Explain how dividends are calculated on share and other savings accounts
  • Describe the advantages of share certificates to members
  • List the features that make money market accounts a "hybrid" product
  • Describe the purpose and features of retirement accounts
  • Define specialized savings accounts

Checks and Share Draft Accounts:

  • Explain the advantages of share draft accounts
  • Describe the basic features of share draft accounts
  • List the steps to take when signing up members for debit card access to their share draft account
  • List the benefits of direct deposit and overdraft protection
  • Describe the types of fees and charges for services related to share draft accounts
  • Explain how share draft accounts benefit your credit union

Fundamentals of Lending:

  • Describe how credit unions design their loan programs to benefit members
  • Explain the difference between open-end and closed-end lending and between secured and unsecured loans
  • Describe how credit reports and scores are used to make loan decisions
  • Describe the advantages of mortgages and home equity loans from the credit union
  • List the benefits of credit insurance products to protect members
  • Identify the information that must be disclosed to borrowers about the cost and terms of credit

Electronic Member Services:

  • List the types of transactions members can perform over the Internet
  • Describe the range of services credit unions offer to members over the phone
  • Describe recent advances in ATM/kiosk services
  • Identify how credit unions can use mobile technology to meet member's needs
  • Describe how credit unions serve members through shared branch and ATM networks
  • Explain how electronic services add to traditional ways of serving members

Additional Credit Union Services:

  • List the forms of financial education credit unions provide to members
  • Explain the benefits and uses of money orders and traveler's checks
  • Define financial services credit unions may offer through CUSOs and other business partners
  • List the types of services credit unions may offer for business and nonprofit organizations
  • Describe how other services such as safe deposit boxes, public notary, and gift cards benefit members
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A1026

May. 29, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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A1026

May. 29, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
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We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

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We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

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We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

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We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072
 

Questions? Contact Us

We’d be happy to help you find what you're looking for.EMAIL OR CALL
  800-356-9655, ext. 4072