Special Issues in Financial Counseling course (print)

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In this module, you will be provided a framework for designing and implementing a financial counseling program that includes case studies of credit union counseling services. In addition, learn more about the legal rights of the member and his or her creditors as well as options for negotiating with creditors and dealing with severe financial issues such as eviction, repossession, and bankruptcy.

Chapters:

  1. Establishing and Repairing Credit
  2. Financial Terms and Issues
  3. Dealing with Creditors
  4. Addressing Severe Financial Problems
  5. Creditor and Consumer Rights and Remedies
  6. Repossession, Foreclosure, and Bankruptcy
  7. Offering Referrals to Members
  8. Directing Members to Community Resources

This course is part of the CUNA Credit Union Financial Counseling Certification Program.

Third Edition, Released April 2014

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In this module, you will learn to:

  • Recognize three factors involved in determining creditworthiness and the appropriate steps members can take to repair credit
  • Understand basic financial terms and how to communicate those terms with members
  • Recognize how the garnishment process operates
  • Identify  the tools members need to work with creditors, protect themselves from unfair collection practices and  manage the debt repayment process
  • Recognize the importance of assisting members who face serious and immediate financial issues such as repossession, foreclosure and bankruptcy
  • Review the fundamentals of contracts, the judgment process and the rights and remedies of both the member and the creditor
  • Explore various options for members facing repossession, foreclosure and bankruptcy
  • Identify situations requiring additional assistance from outside the credit union
  • Recognize how to make successful referrals to other service providers

One complimentary exam is included with this module. Additional exams can be purchased for $30.00 each.

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CUNA Financial Counseling Certification Program (FiCEP) develops credit union counseling professionals to guide members through future financial situations and enables all credit union staff to become more confident in helping members. Attendees may earn credit toward their Certified Credit Union Financial Counselor (CCUFC) designation upon successfully passing all exams associated with Parts 1 & 2.
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CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

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CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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