Using Technology to Improve Member Service course (print)

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S1120M

Apr. 4, 2013 

Technology is forever changing the way we do business. This course will help employees understand the changing role of front-line staff, communicating with members about technology, understanding critical technologies, and cross-selling remote services. Employees learn through informative case studies. For those who have completed the Technology track, this adds additional insight into the critical role of technology.

This is a CUNA STAR course.

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S1120M

Apr. 4, 2013 

Topics include:

  • Behind-the-Scenes Technology Services
  • The Next Big Thing: Customer Relationship Management
  • Loan Decisions Quickly'and Better Service
  • Card Fraud, Identity Protection, and Privacy
  • New Frontiers for Member Service

An optional online exam is included for this course through CUNA CPDOnline. Additional exams can be purchased for $24.50 each.

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S1120M

Apr. 4, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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S1120M

Apr. 4, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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