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LSC reports superior customer satisfaction

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NAPERVILLE, Ill. (1/24/14)--LSC, a credit union service organization that provides payment solutions to more than 35% of U.S. credit unions and a supplier of prepaid debit card programs, reported strong client survey results this week.
 
LSC, a subsidiary of the Illinois Credit Union League, is a CUNA Strategic Services provider.
 
"Out of 871 responses received, not a single credit union believes our competitors have better 'product quality,'" said George Fiegle, LSC chief operating officer. "Seventy-three percent indicated that our product quality was 'much better' or 'somewhat better' than our competitors."
 
About 98% of respondents said LSC had better pricing than its competitors, and 76% indicated the CUSO's pricing is "much better or somewhat better," Fiegle said.  
 
LSC also rated high in customer service, with 81% of its clients saying the CUSO's customer service is "much better" or "somewhat better" than its direct competitors.
 
Clients gave LSC 99% or 100% satisfaction ratings in professionalism, responsiveness and staff knowledge.
 
LSC, formerly known as ICUL Service Corp., serves roughly 2,500 credit unions in all 50 states, by offering credit, debit, pre-paid debit, ATM and customized mobile apps programs.