GRAND RAPIDS, Mich. (1/8/13)--Grand Rapids, Mich.-based credit union service organization CU*Answers will hold its final Dashboard Deep Dive session today.
The company has held three sessions of its weekly initiative hosted by CU*Answers CEO Randy Karnes and other experts focused on helping credit union's use the company's flagship core data processing system, CU*BASE, more efficiently.
The Deep Dive session hosted on Dec. 12 focused on member retention by age group by year opened--allowing credit unions to grasp when individuals are opening memberships and tracking what the retention is over time.
On Dec. 19, Karnes explored account retention by age group and year opened--a similar function, but specifically for review of sub-accounts.
On Dec. 27, CU*Answers reviewed the relationship analysis tool--a way to segment the membership by age ranges and gender for use in analytics or member communications.
The company also held a Jan. 3 Deep Dive session.
Also, CU*Answers has published a new reference booklet for in-house processing credit unions. The Statement Processing & Verification Tasks handbook is a compilation of all the procedures, tips, and knowledge about what CU*Answers does each month to ensure member statements are issued efficiently.