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Postilion portal improves voice-banking system

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DUBAI, United Arab Emirates (1/2/08)--Postilion Inc., a provider of integrated solutions for self-service banking and payment processing, announced that the Postilion for Banks and Credit Unions solution now includes voice banking. The solution offers an in-depth reporting system that tracks use and administrative changes, access to the Postilion portal for centralized system monitoring and administration, a self-guided enrollment process with account access, and the ability to maintain rates on products and update branch and location information. The Postilion portal provides full visibility into credit union members’ accounts, transactions and self-service channel activity. About 24% of consumers prefer to check account balances through automated telephone systems, according to company research. “Voice banking is the latest Postilion self-service banking channel that we bring to market alongside our ATM driving offering and it will soon follow with retail and business online banking, and mobile banking later this year,” said Pierre Naud, Postilion general manager.

Building branding social mission topic of webinar

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MADISON, Wis. (1/2/08)--Participants can earn how to brand and market the credit union social mission during one of several CUNA webinars featured during the first quarter of 2008. Two dozen live webinars will be offered during first quarter to update and educate busy credit union personnel. Webinars are conducted on subjects such as: finance and economics; human resources and training; security; lending; management and leadership; board and volunteer; marketing and business development; operations, sales, and service; and regulatory compliance. Archived versions of many recent webinars also are available. “Building and Branding Your Social Mission” will take place Jan. 29 and will provide strategies and tactics for partnering with local businesses, schools, and nonprofits to brand and market the credit union mission. Participants also will learn how to maximize the return and effectiveness of sponsorships and community giving programs. Other webinars are:
* “Top 100 Credit Unions in Membership Growth,” Jan. 24, which will provide strategies for boosting membership growth numbers; * “Be Our Credit Union Guest: Dealing With Difficult Members,” March 13, which will provide problem-solving options to win over disappointed members and teach participants the art of apologizing without making it too personal or assigning blame; * “Be Our Credit Union Guest: Treating Members as Guests,” scheduled for March 6, which will examine how body language and physical and mental preparedness set the stage for positive interaction. Solving member concerns through active listening and developing dialogue will also be covered; and * “Top 100 Credit Unions in Lending,” scheduled for March 5, which will help identify how credit unions can increase loan-to-share ratios.
For a complete list of webinars, additional information and registration materials, use the link.

eSchool offers ways to build better leaders

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MADISON, Wis. (1/2/08)--Credit union leaders and those aspiring to be leaders can enhance their leadership potential by honing their communication skills during a Credit Union National Association (CUNA) eSchool. The Building Credit Union Leadership Through Communications eSchool meets Jan. 30 through Feb. 27 to focus on enhancing superior listening and communication skills. Topics for the school are: keys to engaging credit union communication (Jan. 30), developing relationships through staff communication (Feb. 6), building collaboration and cooperation with your team (Feb. 13), developing member service excellence (Feb. 20) and legendary credit union leadership (Feb. 27). Other eSchools include:
* Financial Management eSchool: Part I (Jan. 15 to Feb. 28); * Compliance Fundamentals eSchool (Tuesdays from Feb. 5 to Feb. 19); and * Using Tax Returns to Qualify for a Loan eSchool (Feb. 6 to Feb. 20).
Financial Management eSchool focuses on financial statements, asset-liability management, budgets, ratios, investment policy, cost accounting and pricing loans and deposits. Compliance Fundamentals provides an overview of more than 25 major regulations that impact credit unions, and Using Tax Returns to Qualify for a Loan eSchool teaches participants how to analyze a variety of forms and schedules to obtain the relevant information and identify the information that borrowers hide when applying for a loan. For more information, use the links.