RANCHO CUCAMONGA, Calif. (12/8/10)--Marking its first year as a CO-OP Financial Services subsidiary, CO-OP Member Center is approaching 300 credit unions on its client roster, with contracts including four of the 100 largest credit unions in the U.S. “Since CO-OP Financial Services acquired CO-OP Member Center in November 2009, we have achieved some important milestones, including reaching the four million mark in total loan applications processed in our history, and the introduction of our Outbound Call Services,” said Mark Chatfield, CO-OP Member Center’s chief operating officer. “During 2010, we have added new credit union clients in 16 states and the District of Columbia.” Among clients who have added services, expanded existing agreements or newly joined the call center in 2010 are:
* Coastal FCU, Raleigh, N.C.--ranks 47th among U.S. credit unions by asset size with $2.1 billion in assets, according to Credit Unions Online.com; * State Employees CU of Maryland, Linthicum, Md.--ranks 52nd with $2 billion in assets; * GTE FCU, Tampa, Fla.--ranks 74th with $1.7 billion in assets; and * Georgia’s Own CU, Atlanta, Ga.--ranks 85th with $1.5 billion in assets.
“CO-OP Member Center provides Coastal FCU with 24/7 Member Service and Lending call center support,” said Valerie Curtis, vice president of member services for Coastal FCU. “Two of our primary strategies are to increase the number of members actively promoting the credit union as well as deepening member relationships. The level of convenience and accessibility CO-OP Member Center provides is incorporated into those strategies. “Not only does a 24/7 call center allow us to help members at their convenience, we have taken advantage of CO-OP Member Center’s expertise in supporting outbound call campaigns. We recently benefitted from both parts of that relationship in supporting our efforts surrounding Reg. E changes,” Curtis said.