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CO-OP Member Center marks first year

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RANCHO CUCAMONGA, Calif. (12/8/10)--Marking its first year as a CO-OP Financial Services subsidiary, CO-OP Member Center is approaching 300 credit unions on its client roster, with contracts including four of the 100 largest credit unions in the U.S. “Since CO-OP Financial Services acquired CO-OP Member Center in November 2009, we have achieved some important milestones, including reaching the four million mark in total loan applications processed in our history, and the introduction of our Outbound Call Services,” said Mark Chatfield, CO-OP Member Center’s chief operating officer. “During 2010, we have added new credit union clients in 16 states and the District of Columbia.” Among clients who have added services, expanded existing agreements or newly joined the call center in 2010 are:
* Coastal FCU, Raleigh, N.C.--ranks 47th among U.S. credit unions by asset size with $2.1 billion in assets, according to Credit Unions; * State Employees CU of Maryland, Linthicum, Md.--ranks 52nd with $2 billion in assets; * GTE FCU, Tampa, Fla.--ranks 74th with $1.7 billion in assets; and * Georgia’s Own CU, Atlanta, Ga.--ranks 85th with $1.5 billion in assets.
“CO-OP Member Center provides Coastal FCU with 24/7 Member Service and Lending call center support,” said Valerie Curtis, vice president of member services for Coastal FCU. “Two of our primary strategies are to increase the number of members actively promoting the credit union as well as deepening member relationships. The level of convenience and accessibility CO-OP Member Center provides is incorporated into those strategies. “Not only does a 24/7 call center allow us to help members at their convenience, we have taken advantage of CO-OP Member Center’s expertise in supporting outbound call campaigns. We recently benefitted from both parts of that relationship in supporting our efforts surrounding Reg. E changes,” Curtis said.

Fynanz syndicates College Resources Center for CUs

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NEW YORK, N.Y. (12/8/10)--Private student lender Fynanz, Inc. has announced it will syndicate its College Resource Center (CRC) to all of its credit union partners. Fynanz is a CUNA Strategic Services partner. The CRC, which is distributed from the private student loan marketplace, gives credit unions the ability to integrate a resource for college planning within their own websites. The content includes insight on the higher education industry, such as how to plan college visits, how to select a school, choose a major and navigate the college financing process. The content is developed and maintained by Ken O’Connor, a 10-year veteran of the financial aid industry and current director of student advocacy at Participating credit unions will automatically receive the most recent updates to their websites via the CRC’s content syndication functionality. “The program complements the financial literacy mission of many of our credit union partners,” said Vince Passione, Fynanz CEO. “Today more than ever, with escalating tuitions costs and increasingly competitive admissions standards, students interested in pursuing a college education need to be better informed on their options. This program helps bridge the knowledge gap that so many families face when developing their college plans.” Mike Powers, assistant vice president of marketing for Garden Savings FCU, Parsippany, N.J., the first credit union partner to fully integrate the CRC, said a time-saving feature is that the content remains fresh without any additional effort from his staff. Powers also said development and implementation was a quick and easy process. The CRC, which has already been implemented by five credit union partners, will be made available to all credit unions currently within Fynanz's partner network. Current credit unions using the center include Aspire FCU, Clark, N.J.; First FCU, Toms River, N.J.; Garden Savings FCU; Seattle Metropolitan CU, Seattle; and Tri-Co FCU, Randolph, N.J.