ST. PETERSBURG, Fla. (3/4/11)--PSCU Financial Services has signed an expanded agreement with Open Solutions Inc. that equips Open Solutions DNA clients in the U.S. with broader 24/7/365 contact center capabilities from the PSCU Financial Services' Total Member Care contact centers. Bank Fund Staff CU, Washington, D.C., is the first Open Solutions client to adopt Total Member Care. "Conversions, acquisitions and mergers create an urgent need for the professional, 24/7/365 support provided by our contact centers," said Mike Yatros, interim CEO of PSCU Financial Services, a St. Petersburg, Fla.-based credit union service organization. "Urgent situations as well as those that increase member call volume drive many credit unions to reach out to us," Yatros said. "When they see all the additional services we can provide, including member education and effective cross-selling, many credit unions continue to use Total Member Care for after-hours and around-the-clock support." PSCU Financial Services currently supports integration with Jack Henry Symitar, Harland UltraData, Fiserv User, Fiserv Summit and Fiserv XP. It is owned by more than 680 credit unions representing more than 14 million accounts and one million online bill payment subscribers. It's contact centers handle more than 19 million inquiries a year..
DULUTH, Ga. (3/4/11)--SHAZAM, a technology and operations support provider and ATM network in 30 states, announced it will offer advanced ATM marketing software that can personalize direct marketing messages at the ATM. SHAZAM will offer member credit unions and banks the ATM marketing and Preference Center modules of NCR Corp.'s APTRA e-Marketing solution (ENP Newswire Feb. 25). Through the ATM marketing module, the network's clients can run personalized direct marketing programs to member/customers integrated with ATM transactions. For example, a credit union could provide a targeted offer for a premium credit card at the ATM, based on knowledge of the member's interests, preferences and profile. The preference center works with SHAZAM's business software, customer retention management system, and customer databases to provide consumers with a convenient online portal to set their communication preferences. Credit unions and banks can deliver real-time, personalized and synchronized messaging across channels in line with the consumer's preferences, such as default language, fast cash amount and receipt options. These speed up transaction times, said SHAZAM.