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March Discovery webinars set

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MADISON, Wis. (3/6/12)--CUNA Mutual Group's free Discovery Webinar series continues in March with two events hosted by CUNA Mutual executives.

On March 14 at 12:15 p.m. CT, Brad Pricer, CUNA Mutual Group's human resources process leader, will present "Simplify Human Capital Management" to help credit unions analyze work force strengths and vulnerabilities, while identifying opportunities and strategies to proactively manage human capital.

On March 28, Dave Colby, CUNA Mutual Group's chief economist will share two possible scenarios of what's on the economic environment horizon and what it means for the nation's credit unions. The presentation, "Firmly Balanced on the Edge: An Economic Update," will begin at 12:15 p.m. CT.

Both Discovery Webinars are free, 60-minute events followed by live question-and-answer sessions.

To register for the webinars, use the link.

Future 2012 Discovery events include:

  • April 11--Mobile Lending: The Trends and Issues Impacting Your Credit Union, presented by John Putman;
  • April 18--Regulatory Compliance Update, presented by Bill Klewin;
  • May 2--Mobile Financial Services: The New Frontier, presented by Ann Davidson;
  • May 23--Member Business Lending: Get the Volume Without the Noise, presented by Brad Mundine;
  • June 17-20--Seventeen Discovery sessions will be offered at Credit Union National Association's America's Credit Union Conference; and
  • Oct. 9--Third Annual Online Discovery Conference.

CUSOs roll out loan-leads service

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GRAND RAPIDS, Mich. (3/6/12)--Two Grand Rapids, Mich.-based credit union services organizations--Xtend Inc. and CU*Answers Inc.--have jointly released a new solution designed to increase the number of loan leads delivered through the lending pipeline.   

CU*Answers Retailer Direct loan origination tool has been integrated with Xtend's call center resources.   

"When our Xtension Call center needed a streamlined solution to get loan leads into our clients' lending factories, we reached out to our partners at CU*Answers," said Xtend President Scott Collins. "Although we were familiar with Retailer Direct as a front-end solution for non-traditional indirect partners like landscaping companies and furniture stores, it wasn't until the two teams sat down to design a more effective way for my agents to deliver loan leads to our clients that we connected the dots."

Collins said he believes that the new solution will be a catalyst for more credit unions to use the Xtension Call Center as both an outbound and inbound partner. "Our No.1 goal is to help drive more lending activity for our credit unions, and to do so at a price point that is hard to ignore," he said. "We are confident this new tool will help us do both."

PolicySwap to assist in compliance

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GRAND RAPIDS, Mich. (3/6/12)--CU*Answers, a Grand Rapids, Mich.-based credit union service organization, has developed a collaborative website to help credit unions navigate the compliance process and to reduce the compliance cost for each institution.

On the website, called PolicySwap, credit unions can share policies and procedures. For instance, if a credit union is looking for a Bank Secrecy Act (BSA) policy that matches its goals, it can browse PolicySwap for other credit unions' BSA policies to find the best match.

Every uploaded policy is reviewed for quality, CU*Answers said. However, the company cautioned that no policy manual, however well-intentioned and closely followed, can guarantee that a credit union will pass every regulatory audit. Rapidly changing conditions in the regulatory landscape may quickly invalidate the policies and procedures, and each credit union has final responsibility for understanding the most current regulations and ensuring their credit union is in compliance, CU*Answers said. 

CU*Answers is encouraging other credit unions within the network to share policies. As incentive, credit unions that share their policies within PolicySwap are eligible to collect CollabRebate points, which may be redeemed for cash rewards. 

PolicySwap represents CU*Answers' most recent collaborative effort in allowing credit unions to share information with each other to save time and be better prepared for the next examination. The company previously developed the ExamShare website, a resource for exam information from credit union peers.