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Cardwell partners with Birst on strategic tool

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CLEVELAND, Ohio (4/14/10)--Cardwell has partnered with Birst to enhance its Connections Online 4.0 (COL) strategy execution tool, allowing Cardwell to release an enhanced version of COL as Connections Online Professional with an advanced analytics option. The option allows COL customers to interact with analytic dashboards and reports that combine information from multiple data sources, including core financial systems, sales data, marketing data, human resources data or other sources with spreadsheets. With the tool, credit unions can:
* Understand where they have been (analytics); * Document and capture their core strategy, and for their business unit or departmental strategy to understand where they want to go; * Manage strategic projects and how they align with strategy; * Manage all people and accountability for all work throughout the organization; * Track performance; and * Combine data sources to analyze situations such as the effect of marketing promotions on sales results or compare performance across all locations over time.
Credit unions can create a virtual blueprint of their organization, which is inclusive of strategic performance, project portfolios and plans, and employee performance and competencies. Birst is a provider of online business intelligence solutions. Cardwell is a software development and management consulting firm.

Xtend Inc. announces several new services

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GRAND RAPIDS, Mich. (4/14/10)--Xtend, a credit union service organization in Grand Rapids, Mich., has announced several new services for its member credit unions. Xtend has expanded its conversion support services for credit unions converting to the CU*BASE core data processing solution from CU*Answers Inc. The services include fee and no-charge offerings to enhance members’ experience. A new conversion bundle of no-charge electronic communication services available to customers for three months will go live at the end of April at Edco Community CU, Waterloo, Iowa; and Des Moines (Iowa) Police Officers CU. Service offerings include inbound and outbound call center support, electronic member communication, and back office bookkeeping support. Other services Xtend is offering include Negative Situation Monitoring, a dashboard compiled by Xtend’s Audit Link. The service aims to help credit union CEOs and managers stay on top of daily negative balance and delinquency activity; Xtend also is developing a solution to address the latest “opt in” opportunity based on the latest Regulation E revisions. Regulation E addresses electronic funds transfers. “Our vision of the solution includes form letters, targeted queries, electronic member communications, an inbound hotline to handle member enrollments, member confirmation and outbound member calls for credit unions,” said President Scott Collins. Xtend also recently helped more than 50 credit union partners transition to a new electronic bill payment solution. The credit unions had been using CU*EasyPay! from CU*Answers, which used Fiserv’s Custom Care support solution. The credit unions were moved to Fiserv’s PartnerCare platform.