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CUNorthwest adds QualiFile tiered services classes

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LIBERTY LAKE, Wash. (5/16/12)--CU*NorthWest, a credit union service organization located in Liberty Lake, Wash., has integrated a new risk assessment tool into its core software. The company also will hold a series of four classes this month on using Tiered Services, a relationship management tool that helps credit unions analyze member behavior and reward it.

The integration of QualiFile, by ChexSystems will eliminate the need for credit unions to re-key information from a risk assessment report. The purpose of the project is to streamline how credit union staffers use QualiFile to assist with decisions about approving new accounts and memberships. 

With QualiFile, credit unions can configure their core processing software to interactively pull a risk assessment report based on parameters chosen by the credit union. 

CU*NorthWest is offering the enhancement free to its clients.

The Tiered Services classes, held each Wednesday morning during May, show credit unions how to set up "scoring systems" and reward programs and how to market and monitor the new offerings. 

Each class, which lasts about an hour, builds on the previous class with homework assignments to be completed by participating credit unions.

CUSO announces website for boards

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GRAND RAPIDS, Mich. (5/16/12)--CU*Answers, a Grand Rapids, Mich.-based credit union service organization, has launched Asking the Right Questions, a new website designed to educate board members and credit union management.

Board directors can use the site to make sure they are asking the right questions and staying engaged. CEOs and management can ensure they are answering the right questions and are prepared for an interactive board meeting, the company said.

The website is available to all credit unions, and is not limited to those on the CU*Answers data processing platform, the company said. Interested credit unions can review questions directly from the website and, for a fee, order the questions in a book format to hand out to board members.

Among the services CU*Answers provides for credit unions are its flagship CU*BASE processing system and Internet development services, featuring It's Me 247 online and mobile banking. Additional services include Web development, network design and security, and image check processing.