MADISON, Wis. (6/13/08)--The classic Teller Survival Guide video from the Credit Union National Association (CUNA) is now on DVD. The series originally was recorded on VHS in the early 1990s to help credit union tellers with common credit unions issues. The videos were recently reformatted onto two DVDs. The Teller Survival Guide Series Disc 1 includes the titles:
* The Rookie--Outlines skills, how to overcome five most common reactions of rookies, communication, responding to a line of members, and the differences between a credit union and a bank; * Fine Tuning Your Skills--Teaches 10 tips for professionalism, relationships with other departments, handling difficult situations, and common policies and procedures; and * The Drive-Up Window--Identifies tips for drive-up window professionalism, communication and handling common problems.
Disc 2 includes: * Common Scams and Collusion--Classifies and explains how to handle internal security threats, extortion, check kiting and fraud; * Common Balancing Errors--Examines the basics of balancing a cash drawer and how to find and avoid balancing errors; and * Robbery--Provides employee steps and goals before, during and after a robbery. For more information, use the links.