Archive Links

Consumer Archive
CU System Archive
Market Archive
Products Archive
Washington Archive
150x172_CUEffect.jpg
Contacts
LISA MCCUEVICE PRESIDENT OF COMMUNICATIONS
EDITOR-IN-CHIEF
MICHELLE WILLITSManaging Editor
RON JOOSSASSISTANT EDITOR
ALEX MCVEIGHSTAFF NEWSWRITER
TOM SAKASHSTAFF NEWSWRITER

Products Archive

Products

Classic teller video series now on DVD

 Permanent link
MADISON, Wis. (6/13/08)--The classic Teller Survival Guide video from the Credit Union National Association (CUNA) is now on DVD. The series originally was recorded on VHS in the early 1990s to help credit union tellers with common credit unions issues. The videos were recently reformatted onto two DVDs. The Teller Survival Guide Series Disc 1 includes the titles:
* The Rookie--Outlines skills, how to overcome five most common reactions of rookies, communication, responding to a line of members, and the differences between a credit union and a bank; * Fine Tuning Your Skills--Teaches 10 tips for professionalism, relationships with other departments, handling difficult situations, and common policies and procedures; and * The Drive-Up Window--Identifies tips for drive-up window professionalism, communication and handling common problems.
Disc 2 includes: * Common Scams and Collusion--Classifies and explains how to handle internal security threats, extortion, check kiting and fraud; * Common Balancing Errors--Examines the basics of balancing a cash drawer and how to find and avoid balancing errors; and * Robbery--Provides employee steps and goals before, during and after a robbery. For more information, use the links.

CO-OP Financial adds ATM management service

 Permanent link
RANCHO CUCAMONGA, Calif. (6/13/08)--A new ATM management service from CO-OP Financial Services will help free credit union staff from daily ATM terminal maintenance chores. “CO-OP ATM Management was created to administer all ATM upkeep and maintenance, taking care of the everyday tasks associated with ATMs,” said CO-OP President/CEO Stan Hollen. “[It] serves as a credit union’s ATM back office.” The service results from a partnership between CO-OP and CU Anytime, a New-Mexico based credit union service organization. ATM Management features include:
* Telecom equipment installation coordination and ongoing support--aiding communication protocol knowledge with Transmission Control Protocol/Internet Protocol, dial-up, leased line and wireless options; * Hardware and software management--installing new devices and upgrading existing devices; * Cash support--scrutinizing all cash levels, including cash replenishment, emergency cash deliveries and adjustments at individual machines; * Deposit processing--from envelope deposits to ATM image proofing; and * First- and second-line maintenance--monitoring all devices and terminal alarms, and managing service needs to ensure members have uninterrupted access to cash.
CO-OP Financial Services is a credit union service organization that provides more than 25,000 surcharge-free ATMs to participating credit union members.