FOSTER CITY, Calif. (6/5/08)--Western Corporate FCU (WesCorp) announced that Satmetrix, a provider of customer loyalty solutions and co-developer of Net Promoter, will head WesCorp’s loyalty program. Satmetrix will design a program for WesCorp that combines its on-demand technology with Net Promoter best practices. It allows WesCorp to collect member feedback at each customer touch point, identify and evaluate operational and strategic drivers of loyalty, and prioritize how resources are allocated to improve performance. Real-time data will be distributed to account managers with action plans and tools. “WesCorp will be able to better understand and respond to its members’ needs, improve the member experience, and boost member retention and growth,” said Richard Owen, Satmetrix president/CEO.
SAN DIMAS, Calif. (6/5/08)--Western Corporate FCU (WesCorp) will reduce member check collection files received electronically by 5% per unit, starting this month. The decrease is based on reduced clearing fees at exchange points where WesCorp participates and lower internal costs for processing work. “As more and more member credit unions embrace the new efficiencies of image processing first envisioned by Check 21 legislation, WesCorp is able to pass on these savings to our members,” said Richard Stanton, WesCorp director of product sales support. The corporate expects further price decreases before the end of the year, he added. WesCorp has $31 billion in assets and serves more than 1,000 credit unions in the U.S. and Guam.