LIVONIA, Mich. (7/18/11)--CU Solutions Group (CUSG) is launching Create-a-Site, a template-based platform for credit unions that have not budgeted for a professionally designed website. The platform includes 10 website designs and 15- or 30-page packages. Both packages come with pre-populated content, a rates system, the ability to add related links, an ad banner management system, a search box, and a library of ready-to-use banner ads and images. CUSG will host the site and train clients on its content-management system. The 30-page package includes a loan application, a membership application, a contact form, a shared-site certificate, and the CUSG Financial Resource Center with financial education articles, four youth sites and 15 financial calculators. Credit unions can buy additional pages and website modules to expand and enhance their site.
HERNDON, Va. (7/18/11)--Vovici, a provider of enterprise feedback management solutions, is serving as the foundation of e-marketer DigitalMailer’s member feedback solution. DigitalMailer works with each credit union client to translate survey and feedback objectives into a strategy that captures member opinions and sentiment about the credit union’s services. Using Vovici, DigitalMailer executes feedback campaigns and delivers reports that note opportunities for improvement. DigitalMailer also relies on Vovici to augment its help desk. After a help desk call, a client automatically receives a survey link seeking feedback about the experience. “This feedback is crucial to our senior management, who scrutinize the data regularly,” said Greg Crandell, DigitalMailer executive vice president of sales and business development. “Like our credit union clients, we want to provide the best service possible.” DigitalMailer credit union clients serve more than 4.5 million members and manage more than $30 billion in assets.