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Fiserv Customer Value program features Microsoft friendly templates

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BROOKFIELD, Wis. (7/23/08)--Fiserv announced that its Customer Value Enhancement (CVE) group will provide banking-specific configurations that use the Microsoft Dynamic Customer Relationship Management 4.0 platform. Fiserv CVE created role-based customizable templates that cover informational needs, management dashboards and best practice processes, which will be embedded into the Microsoft Dynamics platform, Fiserv said. CVE customers also can use CVE’s change management consulting and its blended learning offering, which includes eLearning, workshops and coaching to drive behavior change in the workplace. “This is one step in our Fiserv 2.0 initiative that is focused on continually finding ways to help our financial institution clients achieve even more significant and sustainable organic growth from their franchise,” said Nick Wilde, Fiserv CVE managing director. Fiserv provides information management and electronic commerce systems to financial institutions, including credit unions.

Connecticut league forms compliance solution

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MERIDEN, Conn. (7/23/08)--Affiliated credit unions in Connecticut can subscribe to “The Connecticut Compliance Solution” to receive access to more products and services, a full-time compliance answer person and regular compliance-related updates and newsletters, the Credit Union League of Connecticut announced this week. The solution is a part of the league’s new strategic plan, which was created after the league completed an internal analysis, with input from member credit unions. The league also leveraged its relationships with strategic partners to address areas of support for credit unions. “These strategic alliances allow us to develop and provide the resources, technologies and products necessary for our credit unions to effectively compete in today’s dynamic and challenging marketplace in a viable and cost effective manner,” said Anthony Emerson, league president/CEO. “I am confident that once all credit unions in the state are able to understand the value of the new plan, we will see an increase in re-affiliations.”