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Personal Finance Institute offers planning opportunity

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MADISON, Wis. (7/25/08)--The Credit Union National Association’s (CUNA) first Personal Finance Institute Sept. 10-12 in Landsdowne, Va., will teach credit union professionals how to create “cradle to grave” financial education programs for staff, members and the community. “No talking heads. No stone tablets. No chance of nodding off,” said Jim Hanson, vice president of CUNA’s Center for Personal Finance. “The institute’s speakers, facilitators and program will enable attendees to start creating a plan to use financial literacy to attract new members and maximize business growth. Attendees also will help CUNA design a program to identify and recognize credit union financial literacy champions nationwide,” Hanson said. Speakers include:
* Stuart Sears, former member of the Neuro Research Team at New York’s Mt. Sinai/Elmhurst Hospital Center, who will explain how recent scientific findings about brain structure and function can help in the design of educational programs that change personal finance behavior; and * Angela Lyons, Ph.D., associate professor at the University of Illinois, who will explain how to incorporate measurement in financial literacy program design to ensure maximum success and return on investment of resources.
The institute is timely given the current economic status, according to Hanson. “Yes, businesses are hurting for sales and credit unions are hurting for revenue. But members are hurting, too, and on an even more basic level--they’re in danger of losing their jobs, their homes, their futures,” he said. “Financial literacy isn’t a nicety for the good times. It’s a fundamental survival skill. And the credit union that links educating members about personal finance with the credit union cooperative advantage will be rewarded with robust business growth that can weather the bad times and leverage the good. The institute’s strategic focus is to make that success possible for all participants,” he added.

September learning events slated by CUNA

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MADISON, Wis. (7/25/08)--A number of on-site learning opportunities for credit union professionals will be available in September, the Credit Union National Association (CUNA) announced Thursday. Offerings include:
* CUNA’s third annual Payment Systems Conference, Sept. 8-10, Baltimore. It is devoted entirely to payment system issues affecting the credit union movement. Topics include: National Credit Union Administration (NCUA) due diligence guidelines, vendor risk assessment, and effective planning for third party e-commerce; * The Leadership Development Institute, Sept. 7-12, Baltimore. The interactive conference teaches current and aspiring credit union leaders to hone their skills, discover their unique qualities, and achieve leadership success; * Operations Sales and Service Council Conference, Sept. 17-20, Williamsburg, Va. The conference will include sessions about: growth strategies, hot topic compliance issues, generating deposits, branch delivery efficiency, sales culture development, call centers, social engineering, and fraud; * Human Resource Management Schools: Parts I and II, Sept. 15-19, San Francisco. Part I spans topics such as employment law, interviewing skills, pandemic planning, protecting the elderly from financial exploitation, leadership, and communication. Part II analyzes areas such as writing a strategic plan, managing business ethics, turnover reduction, incentive plans, and evaluating the CEO; * Volunteer Certification School, Sept. 7-12, San Diego. The school has two available training tracks to choose from to earn the new Certified Credit Union Volunteer designation. The Board of Directors track includes oversight of entire credit union operations and strategic planning. Areas of study are: safety and soundness; governance; CEO oversight; board operations and development; and strategic planning. The Supervisory Committee track explores audits, risk assessments, and related credit union issues. Areas of study focus on: credit union knowledge and committee governance; annual audit requirements; risk assessments and audit plans; internal audits; and board operations and development; * Security and Fraud Institute: Introduction, Sept. 21-26, Seattle. The conference will teach credit union professionals how to spot possible criminal activity. Internal fraud and security issues will include: workplace violence, robbery and scams. Sessions also will define policies and procedures for different issues, as well as address security planning, risk assessment, and investigations; * CUNA Security Certification Institute: Technology and Facilities and Fraud, Sept. 21-26, Seattle. General sessions will overview security and compliance issues, information technology and facility security, electronic fraud, and current fraud trends and future threats. Two certification options are available for attendees who wish to pursue these credentials: Credit Union Security and Fraud Expert Certification (SFE)--designed for staff responsible for credit union facility security and fraud issues; and Credit Union Security Technology Expert Certification (STE)--created for those accountable for the development and implementation of security procedures and practices that guard credit unions from intrusions and threats; * Compliance Fundamentals Seminar, Sept. 20-21, Seattle. Two levels of compliance schools will follow. Offered as an introduction or refresher, the seminar provides a comprehensive overview of the major regulations that affect credit unions each day; * Regulatory Compliance School: Introduction, Sept. 21-26, Seattle. This class details NCUA requirements and guidance issues, along with regulations for mortgage and consumer lending, deposit accounts, and general operations; * Regulatory Compliance School: Update, Sept. 21-25, Seattle. The school provides an in-depth understanding of Bank Secrecy Act requirements, and lending and eBanking compliance. Also, participants will hear about the top compliance challenges for credit unions and learn the NCUA’s hot topics and red flag-issues for the year such as vendor due diligence, along with pending and possible future compliance issues; and * CUNA’s Personal Finance Institute, Sept. 10-12, Landsdowne, Va. The institute will help credit unions create “cradle to grave” financial education programs for staff, members and the community.

CUNAs training library for CU staff volunteers expanded

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MADISON, Wis. (7/25/08)--Several new time-saving training titles for credit union staff and volunteers were recently introduced by the Credit Union National Association. The CU Compliance: Truth in Savings Seminar in a Box teaches staff about the required disclosures at each stage in the life of deposit accounts. It covers disclosures prior to opening an account, at account opening, on periodic statements, when a change in account terms or maturity occurs, and when marketing those accounts. The Credit Union Seminars in a Box for Staff series was developed as a time-saving tool for planning and executing employee training sessions. Each reusable kit contains credit union-specific training content, including facilitator guides, master copies of participant handouts, session materials on CD-ROM, a step-by-step speaker checklist, training tips, and more. Additionally, six new CUNA Training on Demand titles were introduced to educate staff and volunteers about some of their most critical issues. Each downloadable package consists of a 30-45 minute video-like training presentation, printable workbooks, and five online exams for optional testing. The portable presentations can be saved to a computer, CD, or USB drive and used a number of times. The newest titles for staff and managers include:
* Bank Secrecy Act for Front-Line Staff--overviews BSA, including specific actions and documentations that front-line staff must complete to comply with regulations; and * CU Sales: Inquiring and Listening--teaches listening skills and how to ask the right kinds of questions to better serve members and to recommend the right products and services to meet their needs.
New titles for volunteers are:
* Assessing the CEO--explains the board’s responsibilities in the CEO performance management process and provides tips to enhance the process; * The Directors' Role When Complaints are Filed Against Senior Management--shows what to do when a complaint is filed against management and how to prepare for this possibility before there are problems; * Credit Union Growth Strategies--details strategies credit unions have implemented for growing assets, loans and members, and offers tips to ensure everyone is working toward the same goal; * So, You Have a Community Charter … Now What?--explores the fundamental steps to keep focused on new charter objectives, including communicating to various audiences, and marketing, sponsorships, and other resources.