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ProfitStars Introduces Online, Mobile Solutions

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MONETT, Mo. (7/25/13)--ProfitStars, a division of Jack Henry & Associates, this week introduced online and mobile solutions for financial institutions.
 
iPay OneClick is the new generation of iPay Solutions' Consumer Online Bill Pay which supports single or recurring payments and integrates with any Internet banking provider. The new version of iPay includes more than 50 modifications and enhancements to its existing e-payment features. The member/customer enrollment process has been simplified and condensed to encourage increased adoption. Settings for payments, alerts and notifications were adjusted to further prevent user error.
 
Andiamo is an up-to-the-minute financial aggregation through which financial institutions can offer mobile banking without core integration. The name, Italian for "let's go," highlights two main attributes of the solution are its ability to give any financial institution a mobile app in a fast and easy manner, regardless of previous vendor and cost barriers; and the financial decision support that the solution provides to consumers making on-the-go choices, said ProfitStars.
 
Andiamo helps consumers aggregate all of their balance and transactional data from multiple financial institutions into a single, up-to-the minute view. Members will have instant access to mobile balance inquiries, transaction listings, notifications, and branch/ATM location searches.
 
Together with iPay OneClick, Andiamo fulfills the purchase cycle with enhanced features such as bill pay, account-to-account funds transfers.

Catalyst: Strong Rise In Net Promoter Score

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PLANO, Texas (7/25/13)--Members of Catalyst Corporate FCU, Plano, Texas, gave the corporate credit union a Net Promoter Score of 72%--a large uptick from a 2012 score of 64%--in its second annual member satisfaction survey.
 
The corporate credit union asked its members, "Would you recommend Catalyst Corporate?" This question is at the heart of a Net Promoter Score (NPS) assessment, which has become an increasingly popular tool for companies of all sizes, in nearly every type of industry.
 
"The Net Promoter Score is a much more rigorous measure than a simple member satisfaction rating," said Kathy Garner, Catalyst Corporate president/CEO. "We chose this methodology because it seemed appropriate, given that we hold Catalyst Corporate, as a member-owned cooperative, to a higher standard of service."
 
The NPS is calculated using a 0-10 scale by subtracting all of the responses of 1-6 (deemed detractors) from the number of responses of 9-10 (promoters). The resulting number is thought to provide an indication of which responders are so happy with the organization that they would proactively recommend it to others. Research suggests that an organization must have a good net promoter score to grow, and that any positive score is a good result, said Catalyst.
 
In May and June, Catalyst Corporate surveyed more than 3,000 credit union professionals across its membership of more than 1,200 capitalizing credit unions.  "Through this process we learned that the value proposition Catalyst Corporate provides resonates with its members," said Garner.