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Digital Dialogue launches online database query tool for CUs

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AUBURN HILLS, Mich. (8/12/08)--Digital Dialogue has launched DigiKnow, an online knowledge base and query tool that organizes credit union information in a database, which members and staff can access through a basic question format. “DigiKnow is being used as an alternative to a help desk,” said Laura Wygle, vice president of contact center and deposit services for TruWest CU, Tempe, Ariz. TruWest recently deployed DigiKnow. “Staff members now have a central repository for submitting policy, procedural and human resource questions, receiving an instant response,” she said. Digital Dialogue developed DigiKnow so credit unions could offer members an alternate resource for information from the credit union. It tracks all questions asked and the level of satisfaction with each response. Once members submit a question and receive a response, they rate their satisfaction. TruWest uses the reports twice a month to determine which questions and responses are most helpful. Digital Dialogue is a PSCU Financial Services company that provides financial call center operations and software solutions for credit unions.

MemberEdge now includes TraceSecurity external security test

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BATON ROUGE, La. and PASADENA, Calif. (8/12/08)--Wescom Resources Group (WRG) clients who deploy the MemberEdge Online Banking system will have access to TraceSecurity’s external penetration testing as a precautionary tool for online banking security. WRG and TraceSecurity partnered to offer credit unions the measure to protect their members from identity theft. TraceSecurity’s testing simulates real attacks to expose potential vulnerabilities so security holes can be identified and fixed. “Data breaches and identity theft can be devastating to a credit union and its members,” said Jim Stickley, TraceSecurity chief technology officer. WRG is backed by Pasadena, Calif.-based Wescom CU, which has $3.8 billion in assets.

Diebold revenue increases 11 for second quarter

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NORTH CANTON, Ohio (8/12/08)--Diebold reported Monday that its second-quarter revenue of $771.0 million was an increase of 11%, compared with revenue for the same time period last year. Net income was $25.6 million for second-quarter 2008, compared with $26.9 million for the second-quarter 2007. Financial self-service revenue increased 15.1% over the previous period. Diebold also reported that it is in track to achieve its three-year, $100 million cost-reduction target by year-end. The company committed to eliminate an additional $100 million of expenses from its ongoing annual cost structure. Thomas Swidarski, Diebold president/CEO, said demand for Diebold solutions remains strong. One out of every two Opteva full-function ATMs shipped in 2008 has deposit automation technology, a trend Swidarski expects to continue. Diebold is headquartered in North Canton, Ohio, and provides ATMs to credit unions. It is a CUNA Strategic Services provider.