NORTH CANTON, Ohio. (8/12/13)--ATM manufacturer Diebold last week announced agreements to upgrade ATM operations at two credit unions.
Diebold is a CUNA Strategic Services provider.
Diebold is simplifying the management and maintenance of Austin, Texas-based University FCU's fleet of more than 100 Opteva ATMs. Recent technology enhancements, including the addition of Diebold deposit automation-enabled ATMs, have elevated the role of UFCU's self-service channel, prompting the credit union to reduce the complexity of managing its fleet.
Enhancing security and promoting Payment Card Industry compliance for UFCU's ATMs, Diebold will maintain up-to-date anti-virus software on the credit union's terminals using ATM Endpoint Protection by Symantec. Diebold will also confirm all programs have the most recent patches through its software deployment service. UFCU can view ATM compliance status updates and track usage, cash use and other statistics via Diebold's Services Electronic Reporting Access System.
Diebold's OpteView Resolve ATM availability management monitoring solution will help improve the uptime of UFCU's ATMs. The solutions mean Diebold can identify and diagnose ATM errors, allow remote fixes and automatically deploy service technicians when needed.
In Vancouver, Wash., Diebold is delivering customized ATMs to provide an open environment for Lacamas Community CU's new Andresen branch. The branch will feature five deposit automation-enabled Diebold Opteva ATMs, including three compact ATM stations that streamline basic member-driven transactions inside the branch. The Opteva custom terminals allow members to bypass teller lines while providing more time for Lacamas staff to help members with more advanced financial service needs.
Within Lacamas' newest concierge-style branch, credit union personnel direct members to appropriate areas to fulfill their banking needs. At the self-service stations, members can complete envelope-free cash and check deposits, as well as traditional ATM transactions.