MEMPHIS, Tenn. and SPOKANE, Wash. (8/20/10)--uMonitor and Next IT will combine uMonitor’s account opening and funding solution, uOpen and uFund, with Next IT’s Human Emulation Software, ActiveAgent, through a new partnership. The combination will allow the companies’ financial institution clients, including BECU, Seattle, Wash., to reduce the number of abandoned applications. “The percentage of abandoned online registrations is surprisingly high, as is the cost of follow-up with them to reclaim lost business opportunities, said Fred Brown, founder/CEO of Next IT. “By embedding ActiveAgent in the service workflow, registration completion goes up and costs go down.” Users can access a business’ online assets through ActiveAgent. uOpen and uFund lets financial institutions streamline the workflow for customers signing up for personal or business accounts.
GRAND RAPIDS, Mich. (8/20/10)--CU*Answers’ It’s Me 247 online banking platform will no longer be supported by browsers Internet Explorer 5 or Internet Explorer 6, effective Oct. 4. CU*Answers decided to end support for the outdated browsers because of the “rapidly changing needs of the Internet, and Microsoft ending mainstream support for these versions,” CU*Answers said. The credit union service organization, based in Grand Rapids, Mich., encourages It’s Me 247 users to upgrade to a new browser, such as Internet Explorer 7, Safari, Firefox or Google Chrome.