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Products Archive

Products

FSCC Cardtronics launch California Cruisin Sweepstakes

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HOUSTON and SAN DIMAS, Calif. (8/25/08)--Financial Service Centers Cooperative (FSCC) and Cardtronics announced the California Cruisin’ Sweepstakes to honor the one-year anniversary of FSCC’s shared-branching services at 7-Eleven stores. Shared-branching services at 7-Eleven stores are provided through Cardtronic’s Vcom terminals. The California Cruisin’ sweepstakes will end Oct. 20. One credit union member will receive $5,000 in CUs for Kids gift cards. Credit union members will be entered by authenticating themselves at any Vcom terminal in a 7-Eleven store in California. FSCC is a San Dimas, Calif.-based shared-branch network that provides 5,500 full service deposit-taking locations in the U.S. and overseas. Cardtronics, headquartered in Houston, is an ATM operator.

Digital Dialogue call center volume up 65 over last year

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AUBURN HILLS, Mich. (8/25/08)--Digital Dialogue, a provider of call center operations and software solutions for credit unions, reported a record call volume at 211,167 incoming calls during July. The figure is a 65% increase July 2007. The previous record was in May, with 171,722 calls. The industry standard for call centers answering incoming calls immediately is 80%. Digital Dialogue’s standard is 87% to 90%, the company said. “The call center experts provide us with a 24/7 call center to manage our members’ calls for less than it would cost to hire and train two full-time employees,” said Bonny Godtland, president, St. Paul (Minn.) FCU. “It is important for us to be available to our members at all hours of the day and night without incurring additional expenses.” Digital Dialogue is a PSCU Financial Services company.

LEVEL5 is No. 51 on Inc. 500 growth list

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ATLANTA (8/25/08)--LEVEL5, a consulting and facilities development firm and CUNA Strategic Service provider, was ranked 51st on the 2008 Inc. 500. The list is measured by percentage revenue growth from 2004 through 2007. LEVEL5 also was ranked second on the Top 100 Construction Companies and Top 100 Businesses in Atlanta lists. LEVEL5 works with financial institutions nationwide to develop and implement growth strategies. The company is named after its five-step process, which includes strategic consulting, real estate, integrated design, construction management and branding.

Diebold CSS free webcast addresses teller branching

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MADISON, Wis. (8/25/08)--Diebold and CUNA Strategic Services will host a free webcast Sept. 11 about teller automation and shared branching. The webcast will be held at 2 p.m. ET. Linda Perconti, director, delivery channel solutions for Diebold, will lead the session. Star One CU, Sunnyvale, Calif., also will discuss its experiences with teller automation and how it assisted the credit union in meeting its branch revolution goals. Topics include:
* Market trends that drive the branch revolution; * Efficiencies of teller automation in the modern branch; * Member-centric tools and resources for implementing teller automation; and * First-hand implementation of strategies and results.
For more information, use the links.