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Registration open for Oct. 15 CUNA Mutual Discovery Conference

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MADISON, Wis. (8/29/14)--CUNA Mutual Group's fifth annual, daylong Discovery Conference, scheduled for Oct. 15, offers 12 free credit union-focused sessions online.
 
The Discovery Conference is the Web-based equivalent of a face-to-face conference without the associated expenses or time away from the office. "The beauty of participating online is the convenience," said Christy LaMasney, manager of Discovery for CUNA Mutual Group. "It requires absolutely no travel, hotel or time away from the office, and it's free for everyone."
 
The conference offers live chats, networking opportunities, message boards, an exhibit hall and prizes. In addition, registration includes access to conference materials after the event is over.
 
John Lass, CUNA Mutual Group senior vice president of strategy and business development, is the keynote speaker. Lass will speak on how retail financial services could be disrupted by new technologies and business models, and what actions credit unions could take to mitigate the impact. In addition, the conference will feature several industry thought leaders:
  • Ben Rogers, research director at Filene Research Institute, "Gen Y Personal Finances: A Crisis of Confidence and Capability;"
  • James Robert Lay, president of CUGrow, "Digital Marketing for Business Development;"
  • Gary Weuve, CUNA Brokerage Services vice president of the Center for Advisor Excellence, "The Rules of the Retirement Game Have Changed for Members--The Credit Union's Role;"
  • Tim McAlpine, president of Currency Marketing, "Better Together: Uniting Marketing and IT for Success;"
  • Steve Rick, CUNA Mutual Group chief economist, "U.S. Economic Outlook and Its Impact on Credit Unions;"
  • Brad Keller, The Santa Fe Group senior vice president and program director, "Building and Maintaining an Effective Third Party Risk Program;"
  • Theresa Reinke, CUNA Mutual Group compliance consultant, "TILA/RESPA Integrated Disclosures--It's a Whole New World;"
  • Jay Isaacson, CUNA Mutual Group vice president of commercial products, "Cyber Exposures: Rules, Regs, and Risk;"
  • Bryce Roth, co-founder of ChatterYak!, "What You Need to Know About Compliance and Social Media;"
  • Steve Hoke, CUNA Mutual Group director of loan growth, "Exciting Trends in Auto Purchasing;"
  • Stephen Arnold, CUNA Mutual Group vice president and direct-to-consumer business leader, and Eric Hallinan, senior consultant for MarshBerry, "The View from Here: An Eyes-Wide-Open Approach to Insurance Distribution Models;" and
  • Chris Silveira, Guardian Analytics manager of fraud intelligence, "Mobile Banking: Trends, Threats, and Fraud Prevention Techniques."
Each thought-leader session will feature video, audio and a question-and-answer portion.
 
The online event is designed for CEOs and senior leadership teams of credit unions, but all credit union and league employees are welcome.
 
"Attendees can come and go from the conference as they please," said LaMasney. "This provides great flexibility to allow many staff members from the same organization to attend, if even for just a few hours."

GPS amped up for 3SI cash tracking

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EXTON, Pa. (8/28/14)--3SI Security Systems, a CUNA Strategic Services alliance provider, enhanced its NextGen3 Electronic Satellite Pursuit (ESP) GPS tracking solution.
 
The new platform uses smarter technology to provide more flexibility in deployment and improved data storage and organization. The first product in the platform is the Cash Tracker. The device's smaller size--36% smaller than previous versions, with the profile of a standard No. 2 pencil--makes it easier to conceal from criminals.
 
The new platform leverages common functionality for multiple security and tracking applications to increase apprehension (70% of cases) and asset return (87%) rates.
 
"Using the latest and most innovative technologies provides the best means of protecting people and assets: for instance, institutions using our cash tracker realized criminal apprehension and cash return in the vast majority of cases," said Mary Pifer, 3SI vice president of international marketing and product management. "Our arrest and recovery rate is impressive, but we will never rest on our laurels. We will use evolving technology to continue to improve our products' performance."
 
Other key features of the new product include:
  • Multiple ways to trigger the device;
  • Improved storage; and
  • Self-test check and maintenance improvements.

Sharenet acquires Express Teller for ATM expansion

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SYRACUSE, N.Y. (8/27/14)--Sharenet has purchased Phoenix-based Express Teller Services, an acquisition that will allow the Syracuse, N.Y.-based ATM provider to expand its services to credit unions and community banks on the West Coast.
 
"We wanted to find talented, experienced individuals within the marketplace that would allow us to expand our reach to the West Coast and, more importantly, give credit unions and community banks easier access to our services," said Sharenet CEO Ray Davis.

"Our goal was to align with a financial institution-focused company that understands the evolving U.S. ATM industry, the complex regulatory requirements involved in operating ATMs, and the challenges and potential for growth," said Josh Ettesvold, president/founder of Express Teller Services.

Ettesvold said Express Teller clients will receive better pricing on transactions, equipment, supplies and services because Sharenet's network gives the company collective buying power which it will pass on in the form of lower prices.

CU24 distributes $1M bonus dividend

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TALLAHASSEE, Fla. (8/26/14)--CU24, a credit-union owned cooperative that provides electronic-funds transfer and payment-related services to small- and mid-size credit unions, will distribute $1 million in patronage dividends to its shareholder credit unions. 
 
The dividends will be distributed in the third quarter. 
 
"The board of directors declared this patronage in accordance with our mission to help our credit unions compete and improve their members' lives," said Mansel Guerry, CU24 president/CEO.  "The dividend is reflective of the company's positive financial performance and the value of participation for credit unions of all sizes."
 
CU24 has disbursed more than $17.5 million to credit union shareholders since the company was established in 1981. 
 
In addition to patronage dividends, shareholders have a voice in the network's structure and governance, including the development and enhancement of services that credit unions need to compete in an increasingly challenging financial services industry. 
 
"Now, more than ever, it is important for credit unions to be part of a credit union-owned organization, an organization that focuses on credit union interests as opposed to maximizing its own earnings," said Guerry.

LaserPro integrates Equifax real-time credit info

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ATLANTA (8/25/14)--D+H's LaserPro loan and mortgage origination service now integrates real-time consumer credit reports from Equifax.
 
Equifax's Credit*HiLite provides consumer credit information from all three credit reporting agencies. LaserPro's consumer and mortgage origination and processing modules will use the information to provide immediate eligibility feedback to the applicant and provide loan options that match the borrower's needs.
 
The integration automatically populates liability, credit score and key factor data into LaserPro, streamlining data entry. Applications are automatically populated with credit report liability data so that lenders can quickly determine ability to repay.
 
"Reducing workflow timelines and eliminating issues associated with manual data entry is pivotal to lenders' success," said Craig Crabtree, senior vice president, Equifax Mortgage Services. "Delays are costly and can quickly pile up, so it is important to have a means of preventing those headaches altogether."
 
The information also populates LaserPro's worksheets for credit score disclosures, risk-based pricing, adverse action notices and credit approval.
 
"Providing this expanded functionality with Equifax as one of the industry's leading credit data providers with LaserPro is a way to help our mutual clients be more accurate and efficient in their lending process," said Mitch Lucas, vice president of product management and legal compliance, D+H.

Inc. taps Symbionce CUSO for fastest-growing list

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EAST HANOVER, N.J. (8/22/14)--Symbionce Financial Solutions, a credit union service organization based in New Jersey, was named to Inc. magazine's list of America's fastest-growing private companies.
              
Symbionce specializes in residential mortgage brokerage, compliance and internal audit services. With its 478% growth in sales over the past three years, Symbionce landed at No. 945 in the 2014 Inc. 500|5000 ranking ( The Daily Exchange Aug. 21).
 
"Besides being the only credit union service organization to be honored this year, we are the 26th highest-ranked company in New Jersey out of 166 honored this year," said managing member Ann South.
 
Symbionce was founded in 2009, and its revenue has grown to $3.2 million in 2013 from $565,991 in 2010.

Corelation expands in 5 years from friends, family feel

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SAN DIEGO (8/21/14)--Corelation is celebrating the fifth anniversary of its KeyStone core processing system--one that started out with a small meeting of its founders and now has 26 signed contracts.
 
"We've come a long way since our introductory 'Friends and Family' meeting five years ago," said Corelation President Theresa Benavidez, who co-founded the company with Chair John Landis and Chief Technology Officer Jeff Dent.
 
Thirteen credit unions currently are live on the KeyStone core platform, and Corelation's client credit unions range in asset size from $100 million to $3.8 billion.
 
"This team understands the credit union industry, and the pain points of being tied to a rigid, inflexible core system," said Ron Amstutz, executive vice president, $3.8 billion-asset Desert Schools FCU, Phoenix. "KeyStone was built with today's technology for easy integration and flexibility in an ever-changing market."

CSS' Silanis inks deal with Salesforce, Microsoft Dynamics

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NEW YORK (8/20/14)--Silanis announced Tuesday it has launched a new set of e-SignLive pre-integrated e-signature solutions developed for Salesforce and Microsoft Dynamics CRM (customer relationship management) software.

Integrating e-SignLive into these CRM systems allows business users to easily prepare, manage and send documents for an e-signature within their CRM environments, according to Silanis, a CUNA Strategic Services alliance provider.

The apps also enable sales and marketing teams to make business transactions faster while at the same time improve the customer experience.

"Organizations of all sizes are looking for competitive advantages in every aspect of their business," said Michael Laurie, Silanis vice president of product strategy and co-founder. "The contracting process is a great first interaction with e-signatures--it's where a business can see that e-signatures can help close the deal quickly while also creating a great customer experience."

Customers that use the new e-SignLive apps also will be able to:
  • Deliver and manage contracts and other documents in real-time;
     
  • Easily integrate e-signatures into their existing processes; and
     
  • Securely and legally sign and store documents.
Credit unions and other financial institutions that use e-SignLive for their customer-facing processes will have access to the same e-signature solution, but now with a tightly integrated CRM tool that can be used for signing non-disclosure agreements, statements of work, agreements and contracts, Silanis said.

Fiserv: Serve 4 mobile payment audiences

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BROOKFIELD, Wis. (8/19/14)--Credit unions and other financial institutions can dive into the mobile payments world right now by offering members the four most-frequently used mobile payment services, according to a white paper from Fiserv, a Wisconsin-based financial technology solutions firm.

By building a mobile-payments strategy that focuses on "The Four Pillars of Mobile Payments," the paper's namesake, financial institutions can position themselves to attract, retain and strengthen relationships with current and prospective members and consumers who already use the mobile channel, including Gen Yers, the paper argues.

The pillars, or popular services are:
  • Paying Self: Mobile deposit and funds transfer capabilities;
     
  • Paying Other People: Person-to-person payments to individuals and groups;
     
  • Paying Billers: Payments to a biller either through a financial institution or biller; and
     
  • Paying Merchants/Retailers: Purchases via mobile proximity payments, cloud or online with apps and mobile websites.
"Due to their trusted relationship with consumers, financial institutions have a distinct advantage over non-bank competitors as the mobile banking and mobile payments user experiences converge," said Ginger Schmeltzer, Fiserv senior vice president of emerging payments.

"Banks and credit unions that offer mobile deposits and transfers, and that facilitate mobile payments to billers and individuals, will position themselves successfully as the provider of choice for mobile retail payments," Schmeltzer added.

The paper also argues that credit unions and others should invest in the mobile payments industry now, so that it can capitalize on advancements in technology in the future, especially when point-of-sale mobile payments mature.

To download the paper, use the link.

CUNA HR/TD Council paper addresses staff turnover cost

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MADISON, Wis. (8/18/14)--While the turnover rate at credit unions is at historically low levels, replacing a staff member can cost anywhere from 25% to 200% of the employee's annual salary, according to a new white paper from the CUNA HR/TD Council.

According to the "CUNA Turnover and Staffing Report 2013-2014," which summarizes the results of an online survey conducted by the Credit Union National Association between January and April 2013, the overall turnover rate among credit unions with $1 million or more in assets is 12%.

That's not to suggest that turnover at all levels of the average credit union sits at just 12%. The above-mentioned CUNA report found that turnover among management-level credit union staff, for instance, sits at 6%, while turnover in the typical credit union's lending department, which includes loan officers, processors and interviewers, tends to be about 7%.

The difference is made up in the front-line and part-time ranks, which according to CUNA statistics put 2012 turnover among the former group of employees (covering tellers, member service representatives and cashiers) at 18% and the latter group at 20%.
Among the costs associated with turnover are:
  • Termination costs: The costs related to severance packages and administrative functions related to the termination;
  • Replacement costs: These costs are associated with advertising open positions, interviewing candidates, pre-employment administrative expenses, travel/moving costs and more;
  • Vacancy costs: Overtime expenses and temporary staffers are among the components that are included in this area;
  • Learning curve costs: Also known as the costs that go along with training new hires as well as their lack of productivity for the first six to 12 months; and
  • Intangible costs: These costs cover turnover's impact on staff morale, member service disruption, burnout and absenteeism among remaining employees, and the loss of institutional knowledge.
To download the white paper, use the link.

Iowa league urges participation in security summit

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DES MOINES, Iowa (8/15/14)--The Iowa Credit Union League (ICUL) is encouraging its member credit unions and their members to attend a free, two-hour session designed to educate consumers and businesses about adding layers of security to their everyday online activities.
 
"Two Steps Ahead: Protect Your Digital Life," which  is part of a campaign hosted by the National Cyber Security Alliance, will be held at 9 a.m. Sept. 4 at the Scheman Building on Iowa State University's campus in Ames, Iowa.
 
"Credit unions are not immune to the cybersecurity threat," said Patrick Jury, ICUL president/CEO. "In fact, half of all targeted cyberattacks are aimed at businesses with fewer than 2,500 employees. Our member credit unions can benefit from understanding how to talk with their members about steps they can take to protect their financial, social and other connected accounts."
 
The "Two-Steps Ahead" campaign advocates for two-factor authentication, a security tool that uses multiple verification techniques to prove that the person attempting to log onto an account is really them.
 
U.S. Sen. Chuck Grassley (R-Iowa), Iowa Attorney General Tom Miller and ISU President Steven Leath will open the event. The morning will also feature a hands-on demonstration showing attendees how to step up their security on sites like Google, Facebook and LinkedIn.
 
Also among the participants is Karen Postma, assistant vice president of fraud operations and asset management for payments processor TMG. Postma will take part in a panel discussion that will include experts from the Federal Trade Commission, ISU and the Better Business Bureau.

CSS provider Silanis teams up with Calyx

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MONTREAL (8/14/14)--Silanis Technology, an e-signature service and CUNA Strategic Services alliance provider, announced Tuesday it will team up with Calyx Software to offer products that will allow credit unions and other financial institutions to process electronic documents faster and with more convenience.

Calyx, which configures loan origination systems for financial institutions in North America, has developed the product INK-it, an e-signature solution that works within Calyx's document management system.

Leveraging Silanis' e-SignLive e-signature service, Calyx said that INK-it, which is available to Calyx Point and PointCentral users, will provide more efficient electronic-document processing because of its seamless integration into Calyx's Document Management System.

"Building the e-SignLive e-signature service and integrating it into Calyx's mortgage offering is just one of the ways our flexible solution is able to add value for organizations looking to integrate e-signatures," said Tommy Petrogiannis, Silanis co-founder/technology CEO.

With these products integrated, Silanis said, the product functions as a document-management, e-consent and electronic-signature solution all in one. Further, it allows Calyx customers to receive, sign and process documents that only require e-consent, e-signing or both through the Calyx platform.

"We help customers streamline their paper processes, so adding electronic signatures to our platform not only makes sense, but addresses a real need for banks, credit unions, mortgage bankers and brokers," said Dennis Boggs, Calyx Software executive vice president of business development.

"We liked e-SignLive's ease of integration into INK-it, as well as the strong electronic and audit trail e-SignLive offers," Boggs said. "In addition, we track and store the date stamps within the Point and PointCentral document management system for easy user reference."

Real-time loan payment part of MoneyGram, LendUp partnership

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SAN FRANCISCO (8/13/14)--Flurish Inc., doing business as LendUp, has signed two service agreements with MoneyGram, a global money transfer and payment services company and a CUNA Strategic Services alliance provider. 
 
LendUp is dedicated to providing consumers better credit products than what are offered by traditional payday lenders. By connecting LendUp's mobile platform with MoneyGram's extensive agent network, borrowers now have another convenient option for loan repayment.
 
For the initial service rollout, LendUp will enable real-time offline payments for loans issued by LendUp using MoneyGram's ExpressPayment Service at 39,000 agent locations in the United States.
 
"Teaming up with MoneyGram is a perfect example of how we can use technology to enable convenience for our customers," said Sasha Orloff, LendUp CEO/co-founder. "Today we are presenting new payment options exactly where many of our customers prefer to do business. Our goal is to make access to money seamless and transparent. This is another huge step in that direction."
 
MoneyGram's ExpressPayment Service is the first of several new products that will be available to LendUp borrowers as a result of the collaboration.
 
Recent research published by the Center for Financial Services Innovation confirmed that among small-dollar credit consumers, rapid access to funds and store location convenience ranked among their most important product design features.
 
"The opportunity to offer our ExpressPayment Service through the agreement with LendUp further demonstrates our commitment to providing consumers with innovative and convenient payment options," said Pete Ohser, MoneyGram's executive vice president of U.S. and Canada.

CUNA releases 2014-15 staff salary survey

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MADISON, Wis. (8/12/14)--The Credit Union National Association has released its 2014-2015 Staff Salary Report, which features an analysis of salary information for the credit union industry.
 
"This is the most dynamic time of the year for decision-making on compensation and salary packages," said Jon Haller, CUNA director of market research and consumer education. "The data and trend analyses in this report provides valuable guidance year-round, but it makes a huge difference to be able to pick up where the industry left off and make immediate, competitive adjustments to your compensation plans."
 
Among the findings in CUNA's report: Nearly 30% of credit unions plan to add full-time employees to their payrolls in 2014--an increase from overall figures of 25% in 2013 and 20% in 2012.  In credit unions with $200 million or more in assets, a full 60% plan to expand their employee numbers this year ( News Now July 11).
 
On average, credit unions plan to add 3.9 full-time employees. That number rises with asset size, hitting 37 expected additions for credit unions with assets of $3 billion or more.
 
Assembled to keep credit union compensation programs competitive, the 2014-2015 CUNA Staff Salary Report provides a comprehensive analysis of industry-specific data from across the nation. It features compensation breakdowns for 90 credit union positions--including the CEO--and 10 part-time positions, providing asset-categorized data on base salaries, incentives, bonuses, total cash compensation, salary ranges and trend analysis for each.

CUNA Mutual schedules Aug. 19 TILA/RESPA webinar

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MADISON, Wis. (8/11/14)--CUNA Mutual Group is offering a free webinar on the Consumer Financial Protection Bureau's (CFPB) Truth in Lending Act (TILA) and the Real Estate Settlement Procedures Act (RESPA) Integrated Disclosure Rule.
 
The webinar is free for all credit unions, runs from 11 a.m. to noon CT on Aug. 19 and concludes with a live question-and-answer session. It will introduce the TILA/RESPA Integrated Disclosure rule, its impacts, and what action steps credit unions need to take now and leading up to the Aug. 1, 2015 implementation of the rule.
 
"The TILA/RESPA Integrated Disclosure Rule will completely overhaul the way credit unions go about mortgage lending and will likely impact the types of mortgage lending credit unions engage in," said Jon Bundy, CUNA Mutual Group regulatory compliance manager. "It redefines disclosures for first mortgages and closed-end home equity loans."
 
The CFPB issued TILA/RESPA in November 2013 to simplify and improve disclosures consumers receive when applying for and closing on mortgage loans.
 
CUNA Mutual has also added it to its lending compliance resources with the hiring of Maureen Clark, assistant regulatory compliance manager, and Joe Luedke, assistant regulatory compliance manager. In these roles, Clark and Luedke will focus on lending and deposit laws and regulations, and the resulting compliance challenges facing credit unions.
 
"Strengthening our staff with the addition of Maureen and Joe allows us to do more to help credit unions navigate through these complex compliance issues so they can focus their resources on making loans," said Bill Klewin, CUNA Mutual Group director of regulatory compliance.
 
Clark and Luedke will provide regulatory lending compliance expertise to LOANLINER Document Solutions and loanliner.com lending system customers and develop lending solutions to help credit unions expand their loan portfolios, with a special focus on the mortgage compliance changes from the CFPB.

Newtek partners with Randolph-Brooks FCU

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NEW YORK (8/8/14)--Newtek Business Services Inc., The Small Business Authority, has signed a referral partnership agreement with Randolph-Brooks FCU. 
 
Newtek Business Services is a CUNA Strategic Services alliance provider.
 
Randolph-Brooks FCU, with $6 billion in assets, Live Oak, Texas, has chosen Newtek Business Services Inc. to provide merchant processing and payroll products and services. 
 
Sonya McDonald, RBFCU's executive vice president/chief of staff, said. "Our goal as a credit union is to make our members' lives easier and help them save time, save money and earn money. Through our partnership with Newtek, we will offer our members the resources and tools they need to power their small businesses and continue to enrich and stimulate our local economy."

"We believe our merchant processing and payroll products and services coupled with our industry expertise and top-notch customer service will complement RBFCU's existing robust portfolio of member services," said Barry Sloane, Newtek president/CEO and chairman.

Horizon Utah latest addition to Buzz Points' stable of CUs

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AUSTIN, Texas (8/7/14)--Horizon Utah FCU, with $118 million in assets, Farmington, Utah, has selected the Buzz Points merchant-funded loyalty program for its members.
 
Buzz Points is a CUNA Strategic Services alliance provider.

The program is free and allows credit union members to earn rewards while supporting the local economy by using their debit cards for everyday shopping. 
 
To date, 14 credit unions have enlisted in the Buzz Points program, with six signing up in 2014.
 
"Being able to keep dollars in Utah where they strengthen the local economy is particularly appealing to us," said Randy Gailey, Horizon Utah FCU president/CEO. "We believe our members will wholeheartedly adopt this new rewards program."
 
The program is the only merchant-funded rewards platform that works with community financial institutions and local businesses to engage mutual customers. Credit union members can earn points by using their debit cards whenever they shop, but they earn more points for local shopping and the most points for shopping with local businesses enrolled in the program.
 
Buzz Points creates additional revenue for financial institutions and gives local businesses a turnkey marketing solution that provides the data analysis and targeted marketing technologies they need to expand their market reach, attract new business and increase the loyalty of existing customers while also helping to offset the higher interchange fees that small businesses are often burdened with.

ATM manufacturers prepare for shift to cardless

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PEORIA, Ill., and SIOUX FALLS, S.D.  (8/6/14)--The ATM Industry Association (ATMIA) and Kahuna ATM Solutions have released a free white paper on cardless and mobile ATM transactions.

"Cardless ATMs: Are Mobile Transactions the Future of the ATM Industry?" explores how cardless technology works; the difference between Europay-MasterCard-Visa (EMV)-based cardless transactions and contactless transactions, the mobile ATM solutions on the market today; and how financial institutions and independent ATM deployers are approaching cardless-accepting ATMs in other parts of the world.

"We have entered a mobile-digital age and there is no turning back," said Mike Lee, ATMIA CEO. According to the 2014 U.S. Independent ATM Deployer Survey, 34.7% of independent ATM deployers are developing a strategy for implementing contactless ATM transactions.

With MasterCard's liability shift to EMV quickly approaching, U.S. independent ATM deployers are focused on putting their EMV migration plans in place. However, EMV-based technology also brings opportunities for new technologies such as cardless transactions, said David Tente, executive director of the U.S. ATMIA chapter.

"While we have everyone thinking about upgrading to chip technology, we also need to think about cardless--not just EMV from a contact-card sense," said Bryan Bauer, president of Kahuna ATM Solutions, a business development service company serving independent ATM operators. "What independent ATM deployers must consider when upgrading to EMV are the types of transactions they plan to accept five to 10 years from now."

Diebold Inc., a CUNA Strategic Services provider, has developed the first ATM that includes integration with mobile devices via the cloud, allowing consumers to complete secure, cardless transactions. It also features a new user interface that enables touch gestures, such as flick and drag, commonly used with smart phones and tablet devices. For more information, use the resource link.
 
To download the white paper, use the link.

Allied to offer collateral protection insurance through Akcelerant

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MALVERN, Pa. (8/5/14)--Building on a previously existing partnership with software provider Akcelerant,  Allied Solutions will offer access to its collateral protection insurance (CPI) services to financial institutions through Akcelerant. Allied Solutions is a provider of insurance, loan origination and risk management products.
 
Akcelerant's Elements software provides a la carte features to small and mid-sized financial institutions, allowing them to stay competitive alongside larger financial institutions. Allied Solutions' CPI services within Element will support features such as loan tracking, claim filing, claim tracking and submitting service requests.
 
"We both strive to provide solutions to the financial services industry to aid institutions in achieving their goals," said Anne Holtzman, Allied senior vice president of claim and recovery. "The integration to Allied Solutions' CPI services within the Insurance Element offers the type of efficiency that our customers need to be successful in their risk management practices."
 
Added Larry Edgar-Smith, Akcelerant, senior vice president of claim and recovery:  "Akcelerant routinely looks for ways to extend the benefits of our products to help our customers remain competitive. Some of the greatest value of our products comes from providing financial institutions with convenient access to industry-leading providers. Allied has been a long-standing partner, and I believe this mutual effort will provide additional efficiencies for our Elements customers."

CO-OP adds EMV webinars

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RANCHO CUCAMONGA, Calif. (8/4/14)--With its July 31 webinar on the Europay-MasterCard-Visa (EMV) standard breaking all attendance records for CO-OP Financial Services, the company is announcing two "encore" presentations on the same topic to take place Tuesday and Thursday.
 
"We had more than 1,000 credit union professionals register for our Thursday webinar, a testimony to the fact that EMV is now moving to the front and center of credit union planning for 2015," said Stan Hollen, CO-OP Financial Services president/CEO. "CO-OP is a source for the tools to make credit unions thrive, including strategic counsel on this and other crucial issues in our industry."
 
Titled, "EMV: Moving Forward on Debit," the webinars will focus on EMV adoption by credit unions for their debit card programs. Issues to be covered include the global outlook and U.S. timeline for EMV adoption, how EMV works, its anticipated impact, how it relates to the interchange rule, fraud-related questions and planning recommendations from the presenters. Items being provided in follow-up include an implementation worksheet and white paper.
 
The Tuesday 11 a.m. Pacific/ webinar will take place at noon ET. Thursday's webinar will take place at 2 p.m. ET.  To register, use the links.
 
The webinar will be hosted by Michelle Thornton, for CO-OP Financial Services manager of core products, who also serves as CO-OP's representative on the board of directors of the Debit Network Alliance, an industry association working on EMV implementation issues in the U.S. Co-hosting will be Brandon Kuehl, senior product manage  of The Members Group of Des Moines, Iowa, a CO-OP business partners for full-service credit processing and other payments solutions.

CUAnswers Network Services hosts CAD training event

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GRAND RAPIDS, Mich. (8/1/14)--CU*Answers Network Services, a provider of managed network services, recently hosted a community computer-aided design (CAD) Camp for For Inspiration and Recognition of Science and Technology (FIRST) Robotics teams.
 
The three-day camp was hosted at CU*Answers' corporate headquarters in Grand Rapids, Mich. and was presented by Code Red Robotics instructors.
 
A credit union service organization, CU*Answers provides services for credit unions including its flagship CU*BASE processing system and Internet development services featuring online and mobile banking.
 
FIRST Robotics is a youth oriented organization that is focused on the growth of the science, technology, engineering, and mathematics industries of the world. The goal of FIRST is to interest students of all ages in engineering and math, and to help them discover themselves and become the leaders of tomorrow.
 
The objective of the camp was to provide beginner CAD skills using PTC Creo commercial CAD software packages to assist in the design and manufacture of robots competing in FIRST events. The skills and techniques learned in the camp are easily transferrable to other industries. Students were members of existing FIRST teams based in West Michigan, and ranged in age from middle school to high school.
 
"Hosting an event like CAD Camp is a natural fit for CU*Answers as many of our employees are already involved in volunteer organizations like FIRST," said David Wordhouse, VP of Network Technologies. "Credit unions are community organizations, as are most FIRST Robotics teams; so it only makes sense to work together to improve our communities. Working with these students is literally an investment in our collective futures."
 
The camp was offered to students at no charge. CU*Answers regularly hosts various community events including credit union board meetings, annual membership events, technology training camps, user groups, and other events.