Guiding Members Through Economic Challenges course (online)

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A1029

May. 30, 2013 

As a credit union employee, you provide valuable services to members on a daily basis. A cornerstone of your member service efforts is financial education, which is especially critical during uncertain economic times. In this module, you will learn about the economy's effect on credit union products and services and the importance of financial counseling and education. You will explore the topic of financial management and learn techniques for helping members budget, save and manage their money, and use their credit wisely. Additionally, you will discover how to communicate, empathize and assist members experiencing severe financial problems. Finally, you will learn why the credit union philosophy of "people helping people" is critical, particularly in tough economic times.

This is a CUNA CU Advance course through CUNA CPDOnline and contains individual courses for $35 each.

Course participants will have an option of taking a pre-assessment to determine which courses are needed for his or her skill level. A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

Estimated length of course: Each individual course is 20-30 minutes.

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A1029

May. 30, 2013 

A comprehensive exam for all 6 courses can be purchased for $24.50 through CUNA CPDOnline.

National Local and Personal Economies

  • Recall basic economic concepts and their effect on members’ personal finances
  • Recognize the effects of economy on credit union services
  • Identify how a credit union is shaped by its own "mini-economy"
  • Identify the key elements of serving members who have suffered financial setbacks
  • Recognize the role of financial counseling and education as a member service

Budgeting Basics

  • List the factors that influence financial management
  • Identify four troubling financial habits
  • Recall the basic steps of conducting a budget analysis
  • Identify strategies that help improve cash flow
  • Recognize how to communicate effectively with members about their personal finances

The Savings Habit

  • Recognize the three types of savings every household spending plan should include
  • Identify the products and services that can help members develop a savings habit
  • Identify strategies to spend less and save more
  • Outline the process for identifying personal financial goals
  • Recognize basic concepts of investing to achieve financial goals

Understanding Consumer Credit

  • Identify the benefits of managing credit carefully
  • Recognize signs that members may be having problems managing their credit
  • Recall strategies for using credit wisely
  • Identify products and services to help members maintain their creditworthiness
  • Differentiate between positive and potentially negative communications about credit

Helping Members with Severe Financial Problems

  • Describe how to convey key messages to members in financial trouble
  • List circumstances that may result in severe financial problems
  • Identify useful services to support members experiencing severe financial problems
  • Recognize potential misconceptions about bankruptcy
  • Recall the roles of members and credit union advisors in working toward financial solutions

Member Service More Than Ever

  • Recognize why the credit union philosophy is critical in tough economic times
  • Recall barriers to providing superior service to members in crisis and how to overcome those barriers
  • Recognize essential aspects of providing superior service to members in crisis
  • Match members of various life stages, cultures, and financial situations with useful products and services
  • Identify stress management strategies that support superior member service
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A1029

May. 30, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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A1029

May. 30, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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