Member Service Exceeding Expectations course (print)

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S1300M

May. 2, 2013 

Discover the key to providing service that exceeds member expectations. Learn the basics to enable you to deliver the courteous, accurate, and prompt service your members demand. Understand how to focus on identifying and capitalizing on opportunities to provide superior service that builds member loyalty and in turn an increases share of their financial services business.

This is a CUNA STAR course.

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S1300M

May. 2, 2013 

Topics include:

  • The Art and Science of Exceeding Member Expectations
  • What Members Want
  • Sources of Inspiration
  • Unexpectedly Great Service
  • Sustaining member Relationships
  • Upping the Ante with Technology
  • Make Superior Service Contagious

An optional online exam is available for this course through CUNA CPDOnline. Exams can be purchased for $24.50 each.

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S1300M

May. 2, 2013 

Recognition

Recognition opportunities are offered at various training milestones with CUNA designations and certificates.

College Credit

Select courses are recommended for college credit for students who pass proctored, college-level exams and carry college credit recommendations.

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S1300M

May. 2, 2013 

CUNA courses are a simple, affordable way to provide current, real-world training to your credit union. Courses are available in print and/or online through CUNA CPDOnline. With hundreds of courses to choose from, you're sure to find learning materials to fit your credit union's needs. See a full course list.

100% Guarantee

CUNA is committed to providing a quality learning experience. If for some reason you are not fully satisfied, contact us and we'll provide you a full tuition refund or credit.

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