November 4, 2009:
- Credit Union National Association is aware of phone calls, text messages, and emails being made about:

  • Account De-activation
  • Account Status Alert
  • Changes to Terms and Conditions
  • Irregular Activity

These e-mails and text messages ask that the customer call a number in order to have their account reactivated. Some may request that you leave callback information or provide your financial information directly. All of these messages are fraudulent. Please do not respond to these messages.

The Credit Union National Association is the trade association for credit unions in the US. CUNA does not maintain any type of customer/member financial information. Additionally, your financial institution would never solicit your personal identification information via email. If you did respond to such a solicitation, you should contact your financial institution directly using the local phone number provided by your financial institution.

More Information on Internet Fraud

Report a suspicious email

NCUA Fraud Alert-Update

August 28, 2009, Alexandria, Va. –The National Credit Union Administration has obtained additional information about the situation initially described in NCUA’s August 25, 2009 Fraud Alert.

As part of an an internal "system penetration" test, a credit union created a facsimile of an NCUA Fraud Alert. This was an unauthorized and improper use of the NCUA logo, and also included a falsified signature of then-Chairman Michael Fryzel. The bogus alert was forwarded to NCUA, prompting the issuance of the August 25 Fraud Alert. The false Fraud Alert appears to be confined to that credit union, and is not wide-spread.

Credit unions are not authorized to create facsimile documents bearing NCUA logos or signatures, or to improperly represent communications from NCUA, even during the legitimate conduct of business such as a computer security assessment.

NCUA takes any type of security breach very seriously. We also place a high priority on making federally insured credit unions aware of any illegal, fraudulent or deceptive activities that are frequently aimed at financial institutions. NCUA vigilance in this important area will continue, as will our efforts to make certain that credit unions take all proper precautions to protect sensitive member information and maintain financial security.

NCUA Alert to Federal Credit Unions, August 25, 2009:
The National Credit Union Administration (NCUA) is alerting all federally insured credit unions about a fraudulent Letter to Credit Unions.

A federally insured credit union has reported receiving a bogus "Letter to Credit Unions" which closely resembles a typical NCUA Letter to Federal Credit Unions. The letter is accompanied by two compact discs (CDs). The subject of the fraudulent letter itself is a purported NCUA FRAUD Alert. The letter advises credit unions to review training material (contained on the CDs). DOING SO COULD RESULT IN A POSSIBLE SECURITY BREACH TO YOUR COMPUTER SYSTEM, OR HAVE OTHER ADVERSE CONSEQUENCES.

NCUA warns that if credit unions receive this or a similar package you should NOT run the CDs. Please contact your NCUA Regional Office or the NCUA Fraud Hotline at 1-800-827-9650.
This link shows the fraudulent letter.