4:00–7:00 p.m.	Registration & Welcome Center Open
8:30 a.m.–7:00 p.m.	Registration & Welcome Center Open
9:00 a.m.–Noon	Optional Pre-Conference Workshop* Latino Membership Growth Forum
11:30 a.m.–3:30 p.m.	Optional Tour* Missions, Markets & More
2:00–3:30 p.m.	Small Credit Union Roundtable
	Conference Begins
4:30–6:00 p.m.	Opening General Session Official Welcome CU Magazine’s “Hero of the Year Award” Breaking Boundaries: Alison Levine
6:00–8:00 p.m.	Exhibit Hall–Grand Opening & Reception
7:00 a.m.–5:00 p.m.	Registration & Welcome Center Open
7:30–8:45 a.m.	Exhibit Hall–Continental Breakfast
9:00–11:00 a.m.	General Session State of the Credit Union Industry: Bill Cheney Drive: What The Science of Motivation Can Teach Us About High Performance: Dan Pink
10:00 a.m.–4:00 p.m.	Guest Tour* The Texas Hill Country Is Gruene
11:00 a.m.–12:15 p.m.	Executive Series* Drive: A Q&A Session: Dan Pink
11:00 a.m.–1:00 p.m	Exhibit Hall–Lunch Break
1:15–2:30 p.m.	Thought Leader Sessions Supplemental Capital: John Lass The Undercover Speaker: Lee Silber Causing a Scene: Charlie Todd
2:45–4:00 p.m.	Discovery Breakout Sessions Do You Have It In You? Rethinking the Revolutionary Role of Leadership The 7 Principles of Highly Effective CUs: How a Cooperative, Purpose-Driven CU Can Find Solutions to Grow & Thrive The 10 Essential Drivers of Member Loyalty: Where to Focus for CU Growth After the Fall: How Members Are Climbing Back from the FinancialCrisis & What You Can Do to Help Health Care Reform: Maneuvering the Compliance Maze The Competitive Opportunity for Small Business Services
4:00–5:30 p.m.	Exhibit Hall–Reception
6:00 - 9:00 p.m.	Networking Reception hosted by Network of Latino Credit Unions & Professionals (NLCUP) and CUNA's Hispanic Outreach Committee at The Museo Alameda, 101 South Santa Rosa, San Antonio. RSVP at www.nlcup.org
7:30 - 9:30 p.m.	ACUC Tweet- Up, hosted by MoneyDesktop and CUNA at Tower of the Americas, 701 Bowie, San Antonio
7:15 a.m.–5:00 p.m.	Registration & Welcome Center Open
7:30–8:45 a.m.	Executive Series* Make Your DNA Revolve Around Customers: Jeanne Bliss
7:30–8:45 a.m.	Exhibit Hall–Continental Breakfast
9:00–10:30 a.m	General Session Innovation Engineering: How to Innovate & Grow Your Credit Union: Doug Hall
10:00 a.m.–2:00 p.m	Guest Tour* A Taste of Tuscany
10:30–11:00 a.m.	Break
11:00 a.m.–12:15 p.m.	Thought Leader Sessions I Love You More Than My Dog: Extreme Customer Loyalty in Good Times & Bad: Jeanne Bliss The Economy & Its Impact on Credit Unions: Bill Hampel & Mike Schenk UnMarketing: Scott Stratten
12:15–1:30 p.m.	Executive Series* Engagement 2.0: Scott Stratten
12:15–1:30 p.m.	Exhibit Hall–Lunch
1:45–3:00 p.m.	Discovery Breakout Sessions Board of Directors & Governance: Let’s Steal Some Good Ideas from Other Industries! Mobile Technology: What’s Working Today A View to the Future of CUs With Gen Y Lending Regulations Update: What, Again?! Business Services Risk Management Social Media & Social Marketing: How to Use It to Grow
3:15–4:30 p.m.	General Session The Journey: Lessons From America’s Most Influential Leaders: Eric Saperston
6:00–9:00 p.m.	ACUC Party–Rockin’ the River Walk
8:00 a.m.–Noon	Registration & Welcome Center Open
8:00–8:30 a.m.	Welcome Center–Continental Breakfast
8:30–9:45 a.m.	Discovery Breakout Sessions When Sales & Service Cultures Collide, Amazing Things Can Happen Digital Culture & Strategy Under the Sheets: What’s Hidden in Your Financial Statements? Constructing a New Vision for Lending Top Fraud Trends in 2011 - Is Your CU Prepared to Prevent Today’s Top Fraud Threats?
10:15 a.m.–Noon	Closing General Session Switch: How to Change Things When Change is Hard: Dan Heath
Noon	Conference Adjournment

Schedule is subject to change.
*Separate registration and additional fee required.